Contact Us

Frequently Asked Questions

Payment Questions

  1. 1. Help! My domain expired and I need to renew it right away!
  2. 2. How do I pay for all the stuff I bought?
  3. 3. I have paid for my domain, why is my website still inaccessible?
  4. 4. How much does a PH domain cost?
  5. 5. What other services can I get with my domain?
  6. 6. I already sent the money. When do I get my domain?
  7. 7. Do I have to pay a fee to modify my domain?
1.  Help! My domain expired and I need to renew it right away!

For fast and easy renewal, click on the Quick Renew link at www.dot.ph and renew the domain without even logging in.

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2.  How do I pay for all the stuff I bought?

Pay using a credit card and get your domain right away. After you've selected the domain you want, simply follow the instructions on our secure payment page. Otherwise, select the option to pay by cash or check.

Free Check Pick-up areas

We will only pick up your check on the following areas, on specific days of the week.

M-W-F

  • Makati
  • Mandaluyong
  • Sucat-Paranaque
  • Pasay
  • Taguig
  • Manila - EXCEPT Sta Cruz, Tondo, Bambang, Blumentrit, Jose Abad Santos & Gagalangin

T-TH

  • Pasig
  • San JuanMarikina
  • Barangka, Tanong, Jesus Dela Pena, Sta. Elena, San Roque & Sto Nino ONLY
  • Quezon City EXCEPT San Bartolome, Novaliches Bayan, Sta Monica, San Agustin, Kaligayahan, Pasong Putik, Fairview, Manggahan, Payatas, Bagong Silangan, Commonwealth, Lagro & Nagkakaisang Nayon

Please coordinate with any of our collections officers for further questions and concerns at +632 6372104 to 05.

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3.  I have paid for my domain, why is my website still inaccessible?

It takes from 8-24 hours to propagate the domain. If it's been longer than perhaps your webhosting company hasn't configured the name servers properly. Have them contact us so we can work it out.

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4.  How much does a PH domain cost?

2-year registration/renewal = US$ 70.00
5-year registration/renewal = US$ 175.00
10-year registration/renewal = US$ 350.00

Each domain comes with FREE Web Forwarding

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5.  What other services can I get with my domain?

dotPH offers many services that will make your domain more useful:

Mail Forwarding lets you promote your business with every e-mail you send. Email sent to your domain is forwarded to your web-based email account, so you can change email provider but still keep the same e-mail address. Only US$20 per year.

Private registration keeps your personal information safe by removing it from publicly available WHOIS. Only US$10 a year.

Webhosting –What you need to have an internet presence, dotPH webhosting is up to 3X faster than other local companies.

Web Design –Get a creative and visually powerful website that captures the essence of your business.

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6.  I already sent the money. When do I get my domain?

The domain will be registered in your name within 24 hours of our receipt of payment. If you want to get the domain immediately and make sure nobody beats you to it, pay using a credit card.

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7.  Do I have to pay a fee to modify my domain?

No. All domain modifications are free.

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