As dotPH adds new features and services for you, and as you add new third-party applications and software, we want to let you know what support services dotPH provides and what it does not. This Statement of Support is not intended to be a binding agreement by either you or dotPH and is merely intended to specify some of the proposed guidelines of dotPH’s support levels on products we sell. This Statement of Support is subject to change at any time at the sole discretion of dotPH without prior notice.
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(formerly Office 365)
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1. Identifying root cause of website performance issues - We will ensure that email, web server, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications.
Data Backup - The customer is responsible for executing and maintaining current data backups. We maintain our own data backups for any given server only in the event of disaster. We typically have up to 5 days data retention available except on our cPanel hosting, which has one snapshot available within the past four days; however, we do not guarantee the availability or restoration of any lost data. 2. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts, such as DNS, email, web, web browsers, FTP, and general computer literacy
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i. Managed:
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dotPH, under no circumstances will tolerate threatening or abusive behavior towards our staff. Should this occur, we reserve the right to terminate the service agreement immediately without prior notice.
Should the client, during the course of a telephone conversation, email or support ticket, make reference to “legal action” or claim anything we might reasonably understand to imply or infer that the client may intend to pursue a legal claim against us, we reserve the right to refuse telephone support moving forward. Any further correspondence must then be sent via email.
Should we notice that your needs would be better served by another provider, dotPH at its sole discretion, reserve the right to terminate the service agreement. Where it is reasonable to do so, we will send 30 days notice of termination and provide a backup of all website content and email.
Termination of this agreement does not affect your pre-existing liability, if any or affect our right to recover damages or pursue any other remedy in respect of any breach of this agreement by you.
In the event of dotPH terminating this agreement due to breach of these conditions by you, we shall be entitled to the balance of all payments which would but for such termination have accrued up to the earliest date on which this agreement could have been terminated by you.
dotPH reserves the right to revise, amend, or modify this Acceptable Use Policy, our Terms of Service Agreement, our Privacy Policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Terms of Service Agreement.