As dotPH adds new features and services for you, and as you add new third-party applications and software, we want to let you know what support services dotPH provides and what it does not. This Statement of Support is not intended to be a binding agreement by either you or dotPH and is merely intended to specify some of the proposed guidelines of dotPH’s support levels on products we sell. This Statement of Support is subject to change at any time at the sole discretion of dotPH without prior notice.
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(formerly Office 365)
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1. Identifying root cause of website performance issues - We will ensure that email, web server, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications.
Data Backup - The customer is responsible for executing and maintaining current data backups. We maintain our own data backups for any given server only in the event of disaster. We typically have up to 5 days data retention available except on our cPanel hosting, which has one snapshot available within the past four days; however, we do not guarantee the availability or restoration of any lost data. 2. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts, such as DNS, email, web, web browsers, FTP, and general computer literacy
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i. Managed:
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